A 9 year old who wrote to Apple Computer, Inc. as part of a school project, got a response from the legal dept. at Apple, telling her that they dont accept "suggestions".
Her mother, who was absolutely horrified, immediately called the local CBS affiliate and certainly got the attention of Apple then.
You can listen to the video here of the news report.
I guess it just goes to say, there are days where everyone screws up. (Or as I would say, "What the heck were they thinking?!!")